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Susan Croes
Susan Croes' instructional design and copywriting experience spans several years.
She has consulted for some incredible companies including:
Published
articles:
Let
Susan complete your next instructional design, technical writing or
copywriting projects. This is what she can do for your organization.
Instructional
Design and Training
- Lead eLearning and classroom based learning projects
- Lead
instructional designers, developers, graphics artists, pilot testers,
editors, and managers in successful completion of Web-based and
classroom training courses for major clients
- Interview
subject matter experts (SMEs) to gather information for course
content
- Design
test items based on course objectives that provide measurable
goals for testing the effectiveness of the training materials
- Design,
develop, implement and deliver internal and external training
- Conduct standard learning analyses; e.g. business need, performance,
gap, root cause, task, and audience analyses
- Design
and implement training for business systems and processes
- Conduct
front-end analysis (i.e., audience, content and needs analysis)
to determine the objectives of the lesson plan and the learners'
level of experience or knowledge
- Use
advanced instructional design skills including needs analysis,
performance based objectives, adult learning methodologies, eLearning
methodologies and blended learning design
- Design
accredited distance-learning courses for undergraduate students
- Design
and implement matrices for accountability by the students, the
instructors, and the university
- Work
with project teams, conduct front-end analysis (i.e., audience,
content and needs analysis) to determine the objectives of the
lesson plan and the learners' level of experience or knowledge
- Write
test questions based on course objectives that provide measurable
goals for testing the effectiveness of the training materials
Technical
Writing
- Create
ladder logic sequential flow charts (SFC)
- Create technical documentation and training
- Experience
writing ISO 9001:2000 procedures and work instructions
- Produce
documentation, performance support materials, instructor guides,
user manuals, installation guides, quick reference guides, on-line
help, training materials, test scripts, and quality control plan
for new and complex Web-based Oracle applications
- Work
closely with engineers to develop operator and maintenance calibration
training and documentation manuals for new tire manufacturing
equipment
EDUCATION
Susan holds
a Master's in Business Administration (MBA), a Master's in Education
(MA ED) and a Bachelor of Arts in Business Management.
SKILLS
- Instructional
Designer
- Copywriter
- Trainer
- Lectora Courseware Authoring
- Visio
- Dreamweaver
- Adobe Photoshop
- Macromedia Flash
- Macromedia Fireworks
- Adobe Acrobat
- FrontPage
- Microsoft Word
- Microsoft Excel
- Microsoft Access
- Microsoft Project
- HTML and CSS
- ForeHelp Online Help Software
- Lotus Notes
Thank
you for visiting my website.
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